SHIPPING & RETURNS

🚚 SHIPPING

Shipping zones and delivery times

We ship worldwide. The delivery times shown are estimates and run from the moment of actual shipment, not from the order.

Shipping costs

Shipping costs are calculated automatically at checkout based on weight, dimensions and destination. Costs do not include any customs duties, import taxes or local VAT for non-EU destinations, which are borne by the buyer.

Order tracking

Every shipment is tracked. You will receive the tracking number by e-mail as soon as the parcel is handed over to the courier.

Packaging

Our parts are packed with high-quality protective materials. Each headlight cover is individually wrapped in scratch-resistant protective film and placed in a rigid box with internal padding.

↩️ RIGHT OF WITHDRAWAL AND RETURNS

Right of withdrawal (consumers)

In accordance with the Italian Consumer Code (Legislative Decree 206/2005), you have the right to withdraw from the purchase within 14 days of receiving the product, without giving any reason.

To exercise the right of withdrawal:

1. Send a written notice to info@premiumparts.it stating your order number and your wish to withdraw.
2. You will receive confirmation with the return instructions within 24 working hours.
3. Return the product within 14 days of your withdrawal notice.
4. The refund will be made within 14 days of receipt of the return, using the same payment method used for the purchase.

Return conditions

The product must be returned intact, not installed and not used, in its original packaging including all accessories and documentation, free of signs of wear, scratches, handling or attempts at fitting.

Premium Parts reserves the right to reduce the refund in proportion to any loss of value of the product resulting from handling beyond what is necessary to establish its nature and characteristics.

Return costs

Return shipping costs are borne by the buyer, unless otherwise specified.

24-MONTH LEGAL GUARANTEE

All Premium Parts products are covered by the 24-month legal guarantee of conformity from the date of delivery, provided for by the Italian Consumer Code (Legislative Decree 206/2005, art. 128 et seq.) for purchases made by consumers in the European Union.

The guarantee covers: any lack of conformity existing at the time of delivery, including manufacturing defects in the materials, non-conformity with the declared specifications and structural problems arising under normal conditions of use.

The guarantee does not cover damage that does not result from a product defect but is caused by: installation, use, cleaning or maintenance not in accordance with the instructions and technical specifications given in the product sheet of each item (including the use of fitting, sealing or cleaning materials or products that are not indicated or not compatible); incorrect fitting, forcing or use of unsuitable tools; washing or cleaning with solvents, aggressive chemical products or abrasive materials; natural wear; prolonged exposure to the elements without protection; accidents, impacts or tampering; modifications or alterations of the product after delivery.

Instructions and technical specifications: every product has its own fitting, cleaning and maintenance instructions, set out in the product sheet. Please follow them strictly: damage caused by failure to comply with them is not covered by the guarantee.

Before installation: inspect the product as soon as you receive it and in any case before fitting it. If you notice a visible defect (for example scratches, cracks or imperfections), write to us straight away with a few photos: this allows us to verify and resolve it quickly, before the product is installed and sealed.

To report a defect, write to us at info@premiumparts.it or on WhatsApp +39 380 635 9319 with photos of the product and the defect, your order number and a description of the problem. We will reply within 24 working hours, indicating the remedy provided for by law (replacement of the product or, where applicable, a price reduction or refund).

📦 PRODUCT DAMAGED ON DELIVERY

If the parcel shows visible damage on delivery:

1. Accept with reservation — sign the courier’s receipt with the words "Accepted with reservation – damaged parcel".
2. Document the damage — take photos of the outer packaging and of the product before removing it completely from the box.
3. Contact us within 48 hours — send everything to info@premiumparts.it. We will replace the product or refund it in full at no additional cost.

✉️ CONTACTS

For any questions about shipping, returns or guarantee:

E-mail: info@premiumparts.it
WhatsApp: +39 380 635 9319
Phone: +39 380 635 9319
Website: www.premiumparts.it

We rebuild what time has erased.