GENERAL TERMS AND CONDITIONS OF SALE

1. SUBJECT OF THE SALE

Premium Parts manufactures and sells automotive components intended for the conservative restoration and maintenance of classic cars, youngtimers and vintage vehicles. The products replace original components that are no longer available on the market, preserving the original appearance of the vehicle.

1-bis. DOCUMENTATION AND PRODUCT SHEETS

The information provided in the product sheets, technical specifications, FAQs and accompanying documentation forms an integral part of these Terms. In case of discrepancy, the information in the product sheet of the individual item shall prevail.

2. INTENDED USE

The products are intended for conservative restoration, the replacement of obsolete or damaged components and the preservation of the vehicle’s original appearance. Installation should be carried out by qualified personnel or specialised workshops.

Unless otherwise stated in the product sheet, the purchase of an aftermarket component does not constitute certification of roadworthiness or of passing a vehicle inspection/type approval. The vehicle owner is responsible for verifying compliance with the regulations of the country in which the vehicle is used.

3. QUALITY STANDARDS AND INSPECTION

Premium Parts products are made with automotive-grade materials and undergo 100/100 quality control before shipping. Premium Parts takes photographic and/or video documentation of the product before packing, to support the traceability of the condition of the goods at the time of handover to the courier.

4. LEGAL GUARANTEE OF CONFORMITY

All products are covered by the legal guarantee of conformity provided for by the Italian Consumer Code (Legislative Decree 206/2005, art. 128 et seq.) for 24 months from the date of delivery. Premium Parts is liable for any lack of conformity existing at the time of delivery, including material or manufacturing defects.

Exclusions

The guarantee does not cover damage that does not result from a defect of the product but is caused, after delivery, by:

• Installation, use, cleaning or maintenance not in accordance with the instructions and technical specifications given in the product sheet of each item, including the use of materials or products (for fitting, sealing or cleaning) that are not indicated or not compatible
• Incorrect fitting, forcing, overtightening or use of unsuitable tools
• Washing or cleaning with solvents, aggressive or unsuitable chemical products, brushes or abrasive materials
• Impacts, scratches, improper handling or cosmetic alterations
• Modifications or alterations of the product

Compliance with instructions and technical specifications

Each product comes with instructions and technical specifications (for example compatible materials and products, installation, cleaning and maintenance methods) set out in the relevant product sheet, which forms an integral part of these Terms (section 1-bis). The customer must strictly follow these indications: damage resulting from failure to comply with them is not covered by the guarantee.

Inspection before installation

The customer is asked to inspect the product on receipt and in any case before installation, and to report any visible defects immediately (for example scratches, cracks or imperfections), attaching a few photos. This allows Premium Parts to verify and resolve them quickly, before the product is installed and sealed.

Surface marks

Any cosmetic micro-marks on the surface (e.g. micro-swirls), consistent with contact or with cleaning/handling operations after delivery, do not constitute a manufacturing defect and do not affect the functionality of the product.

How to report a defect

To report a lack of conformity, simply write to info@premiumparts.it or on WhatsApp +39 380 635 9319, stating your order number, a short description of the problem and a few photos of the product. Premium Parts replies within 24 working hours and indicates the remedy provided for by law (replacement of the product or, where applicable, a price reduction or refund).

In any case, all rights granted to the consumer by applicable law remain unaffected.

5. SHIPPING AND DELIVERY

Products are packed with suitable shock-proof and scratch-proof protection. Upon delivery, the customer must check the integrity of the parcel and immediately report any anomalies to the courier and to Premium Parts. In the absence of timely notification, any marks found later may be considered to have occurred after delivery.

6. PAYMENT METHODS

Premium Parts accepts the following payment methods:

• PayPal – secure payment through your PayPal account.
• Credit or debit card (Visa, Mastercard, American Express) – through the secure PayPal system, even without a PayPal account.
• Bank transfer – available on request. To pay by bank transfer, please contact Premium Parts – info@premiumparts.it or WhatsApp +39 380 635 9319 – before completing the order, to receive the details required for payment.

If paying by bank transfer, the order will be prepared and shipped only after the amount has actually been credited to Premium Parts’ account. Delivery times run from the date the payment is received and not from the order date.

7. LIMITATION OF LIABILITY

Premium Parts accepts no liability for damage resulting from incorrect installation, improper use, modifications or alterations of the product. Complaints and requests are handled exclusively according to the procedures set out in these Terms. Undue pressure or requests made with threats of negative reviews will not be considered a proper way of managing the business relationship.

8. RIGHT OF WITHDRAWAL

In accordance with applicable law, the buyer has the right to withdraw within 14 days of delivery.

Conditions for withdrawal:

• The product must be returned intact and not installed
• Original packaging and protections intact
• Complete with accessories and documentation
• Return shipping costs are borne by the buyer

Inspection of the return

The condition of the product is checked at Premium Parts’ premises after receipt of the return. If the product is found to be deteriorated or shows signs of handling or alterations not present at the time of shipment, Premium Parts may reduce the refund in proportion to the loss of value of the goods, within the limits permitted by law.

9. REGULATORY COMPLIANCE AND CERTIFICATIONS

Premium Parts products are aftermarket components. Any markings or certifications are indicated in the product sheet. In the absence of markings, the customer is responsible for verifying that the vehicle meets the regulatory requirements of the country in which it is used.

10. PRIVACY

Personal data are processed in accordance with EU Regulation 2016/679 (GDPR). For further information, please see the Privacy Policy.

11. ACCEPTANCE

Making a purchase implies full acceptance of these General Terms and Conditions of Sale.

12. APPLICABLE LAW AND JURISDICTION

These Terms are governed by Italian law. For contracts concluded with consumers, the competent court is that of the consumer’s place of residence or domicile; in all other cases, the Court of Rome has jurisdiction.